At Snack Moment, every order is prepared with care — because your happiness matters to us. If something doesn’t go as expected, don’t worry — we’re here to make it right with a simple, worry-free process.

You can report your issue within 24 hours of delivery. Please make sure the product is unused, in its original condition, and includes all tags and labels.

To return the product send us an email at contact@snackmoment.in with your order ID.

Once we receive your Order ID, please pack the item carefully in its original packaging and ship it to the address shared by our team.

After we receive and inspect your return, we’ll process your refund or exchange within 3 business days.

Refunds will be credited to your original payment method within 5–7 business days, and you’ll receive a confirmation email once it’s completed.

1. If Your Item Is Damaged, Defective, or Incorrect

If you receive a damaged, defective, or wrong product, please notify us within 24 hours of delivery.

To help us process your claim, please share:

• Your Order ID and contact number
• Clear photos/videos of the product and outer packaging
• A short description of the issue

Once verified, we will arrange a replacement or refund — whichever is appropriate within 3–5 business days.

2. No Returns on Opened or Used Products

To maintain the highest hygiene standards, we cannot accept returns for opened, used, or partially consumed products.

Please check your order carefully upon delivery before breaking the seal.

3. Reporting Time Window

All issues must be reported within 24 hours of delivery.

After this time, we cannot accept refund or replacement requests since product quality depends on post-delivery storage conditions.

4. Refund or Replacement Process

• Approved refunds are initiated within 3–7 business days to your original payment method.
• Replacement products (if applicable) will be dispatched within 2–4 business days after verification.
• For Cash on Delivery (COD) orders, refunds are processed via bank transfer or coupon credit.

5. How to Contact Us

If you face any issue, please reach out to our support team at:

contact@snackmoment.in:

Disclaimer

Snack Moment reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Last Updated: October 2025